Refund Policy

Dom Hutchings – Pastry Chef, Chocolatier & NPD Consultant ("we," "us," or "our") is committed to providing high-quality products and services. This Refund Policy outlines the terms under which refunds may be issued for consultancy services, courses, or physical products.

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1. Consultancy Services

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Due to the customised nature of consultancy work, all payments for consulting sessions or development projects are non-refundable once work has commenced. If you are unsatisfied, please contact us and we will do our best to resolve the issue.

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2. Digital Products (e.g. E-books, PDFs)

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All sales of digital downloads are final. Once a digital product is delivered or downloaded, it cannot be refunded or exchanged. If you experience issues with accessing or downloading the content, please contact us at [Insert Email Address].

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3. Courses or Educational Programs

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If a refund policy applies to a specific course or program, it will be stated clearly at the point of purchase. In most cases, courses are non-refundable once access has been granted.

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4. Physical Products (e.g. Books or Merchandise)

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We accept returns of physical items if:

• The product is unused and in its original packaging

• The return request is made within 14 days of delivery

• The customer covers return shipping costs

Once we receive the returned item, a refund will be issued to the original payment method, minus shipping charges.

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5. Damaged or Faulty Items

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If a product arrives damaged or defective, please email us within 7 days of delivery with clear photos of the issue. We will either replace the item or issue a full refund.

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6. Contact Us

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For refund-related inquiries, please email us at: dominic.hutchings@outlook.com.