Shipping Policy

A legal disclaimer

This Shipping Policy outlines the terms and conditions related to the delivery of physical products (if applicable) offered by Dom Hutchings – Pastry Chef, Chocolatier & NPD Consultant ("we," "us," or "our").

1. Shipping Scope

Currently, we offer shipping for any physical products (such as books or merchandise) within [Insert Country or "the United Kingdom"]. For international orders, please contact us directly before purchasing.

2. Processing Time

All orders are processed within 2–5 business days.
Orders are not processed or shipped on weekends or holidays.
You will receive a confirmation email once your order has been shipped.

3. Shipping Methods & Rates

Shipping is handled by [Royal Mail / Courier Service] and options are presented at checkout. Costs and delivery timeframes depend on the selected method and destination.

4. Delivery Estimates

Standard Delivery: 2–4 business days after dispatch.
Express Delivery: 1–2 business days after dispatch (if available).

Note: Delivery times are estimates and may be affected by carrier delays or external factors.

5. Shipping Confirmation & Tracking

Once your order is shipped, you will receive an email confirmation that includes tracking information (if applicable).

6. Delivery Issues

If your item is delayed, lost, or arrives damaged:

Please contact us at dominic.hutchings@outlook.com within 7 days of the expected delivery date.
We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect Addresses

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping information before placing an order.

8. Questions

For any questions regarding shipping or order status, please contact us at: dominic.hutchings@outlook.com